Since the first piece of flooring was sold by the holy elephant, 400million square meters of flooring has been sold to countries all over the country and all over the world in 20 years, and the number of users has been nearly 8million. How to make every user enjoy the same products and services is the work that the holy elephant flooring has been doing for a long time
the icon has always attached great importance to the service to consumers. At the same time, the holy elephant also attaches great importance to the important position of installation workers in this service system
Saint elephant group has 8million users worldwide. Saint elephant is the first to break the installation outsourcing mode in the industry, and is equipped with 5000 installation technicians on standby to provide professional services to consumers. At the same time, icon is the first service brand in the building materials industry, "Floor Butler", and promises to provide consumers with professional services that are easy to rest, fast services that are on standby, considerate services that are considerate, and one-stop services that save time and effort. For the convenience of customers, the saint elephant group has specially set up a service and information center to actively remind and regularly check, so as to truly provide consumers with value-added consumer benefits, and achieve the goal of "Floor Butler enters thousands of homes, and the service is beside you!"
since the first piece of flooring was sold, 400 million square meters of flooring has been sold to countries all over the country and all over the world in the past 20 years, and the number of users has reached nearly 8million. How to make every user enjoy the same products and services is the work that sacred flooring has been doing for a long time
the standardized service process of the icon is composed of the following links: standardized code of conduct, standardized installation process specification, standardized acceptance specification, and standardized after-sales service specification. These specifications involve a total of 70 service items, 20 inspection points, and a set of installation acceptance standards. These works have been written into the "icon standardization service specification" since now
at present, nearly 10000 people are engaged in the work related to the after-sales service system. Before taking up their posts, they must receive systematic training in product knowledge, installation of national standards, service specifications of the icon service standardization system, and the icon standardization process before they can be jointly issued with certificates by the China forest products industry association and the housing industrialization Committee of the Ministry of construction
service is not only a simple slogan for icon, but also a strict requirement for product quality. This service concept is also the most fundamental direction of the development of icon flooring. Bringing better service experience to consumers will also be a solid step for icon flooring along the way